I was appointed to lead a comprehensive transformation and modernization of the company’s IT systems and processes, managing all IT operations while integrating technology into business workflows and improving stakeholder engagement.
Key achievements included extending the lifespan of our legacy ERP system by 6-7 years through strategic optimization, improving EDI onboarding from 27% to 98%, and reducing costs by $250,000. We also implemented change management, project management, and a ticketing system to enhance operational efficiency and established an IT Steering Committee to strengthen our role in business project management and budgeting.
Collaborating with Marketing, we transformed a static website into a profitable e-commerce platform with curbside service and drop shipping. We also implemented a modern Data Warehouse and Business Analytics platform, replacing outdated reporting across all business units. Our partnership with Supply Chain and Distribution modernized and automated inbound and outbound processes, yielding over $250,000 in annual savings.
Additionally, I worked with the Merchandising and Buying team to automate daily processes, boosting productivity and increasing margin and EBITA by over 30%. These initiatives significantly advanced the technological and operational capabilities at Old Time Pottery.