As Senior Vice President of Information Technology (CIO), I reported directly to the CEO and the Board of Directors on Information Security matters, leading a team of five direct reports and over 85 employees across the southeastern U.S., with an offshore team of 50+ members. I managed an annual budget exceeding $21 million.
My role began with a comprehensive assessment of the enterprise IT infrastructure, followed by the creation of a transformative roadmap. This strategy, grounded in a bottom-up approach, reshaped IT’s role within the organization, fostering a new IT culture—referred to as “IT 2.0″—and positioning IT as a proactive business partner.
I led the transformation of IT delivery, consistently improving service quality and demonstrating IT’s ROI through tangible business outcomes. I oversaw key functions, including application development (onshore and offshore), management of three data centers, support for two large distribution centers, infrastructure, database administration, application support, network engineering, telephony, desktop support, pharmacy support, and security operations. This broad oversight ensured IT alignment with organizational goals and drove operational excellence.